Cloud Solution Architect Manager
 Microsoft | |
 United States, D.C., Washington | |
 Jan 29, 2025 | |
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OverviewAs a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their Microsoft investments such as M365 Enterprise solutions, including CoPilot and Unified support investments. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
ResponsibilitiesPeople ManagementLead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework.Cross Group Collaboration:Making others successful by partnering with all required Microsoft stakeholders in the subsidiary to drive role clarity and effective cross-team collaboration.Customer CentricityCustomer Satisfaction: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work (MW) expertise to enable defined Customer Success Plan outcomes.Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.Business ImpactManage Modern Work (MW) Usage, support business and deliver on customer value. Coach the team to develop opportunities to drive Customer Success business results by working with business and Customer Success Account Managers to ensure they understand MW value proposition and get value from their investment. Drive usage growth of MW workloads through Customer Success excellence; reducing competitive threat.Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging MW technical expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to Microsofts best practices & policies and using repeatable Intellecutal Property (IP). Amplify the Voice of the Customer within Microsoft, representing the customers' technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.Technical LeadershipLearn It All: Role model the Self Learner mindset through continuous alignment of individual & team's skilling to team/area demands and Customer Success goals.Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey.Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. OtherEmbody our culture and values | |