Associate UX Writer

Location:

UX Writers on the Experience Design team create simple, useful digital banking experiences that help KeyBank clients access, understand, and make the most of their money. We are seeking a knowledgeable, highly skilled, and collaborative UX writing professional who excels at creating intuitive, engaging digital experiences and at fostering productive, trusted relationships.

As Associate UX Writer, you'll be using the design thinking process to contribute to digital banking experiences by creating clear, meaningful text that guides users and helps them complete the task at hand. You may also serve as a content strategist to define product narratives across multiple platforms and touch points.

Our ideal candidate is an accomplished self-starter who is as motivated by optimization and results as they are by concise, crafted user experiences. This is a critical role on our Experience Design team within the Client & Employee Experience group that enables Key to deliver exceptional experiences by aligning data-driven action to the needs of our current and future clients and teammates.

COMPETENCIES

• Passion for writing and the role words play in delivering intuitive, engaging reader-friendly experiences
• 2-4 years of experience delivering UX copy in interactive, digital product, educational, or technical environments
• Exceptional portfolio representing a breadth of experience and industries
• A demonstrated ability to make financial services approachable to everyday users, from consumers and business owners to corporate treasurers and retail bank managers
• A curiosity to understand and think through every aspect of a user journey, from error states to success criteria
• Skilled at distilling sets of complex features into effortless interactions using simple, succinct language
• Meticulous attention to detail
• Knowledgeable of and experienced in the design thinking process
• Experience incorporating user feedback from research into copy flows
• Experience navigating a highly regulated industry with compliance obligations, strongly preferred
• Experience working in an Agile environment, strongly preferred
• An understanding of accessibility and inclusivity, strongly preferred
• Ability to synthesize complex, interdependent, and sometimes competing priorities
• Familiarity working with software including Figma, Miro, Confluence/Jira, Monday.com, MS Office and Teams
• Team-first attitude with excellent communication and interpersonal skills

ACTIVITIES

• Have primary accountability for all UX writing work within assigned squads
• Reframe product requests as user-centered problems and respond with meaningful, crafted solutions
• Develop informed points of view and communicate them convincingly while being flexible to input from others
• Collaborate with product designers, the Senior UX Writer, product and developer partners to define copy requirements and strategies to address business outcomes, technical constraints, and customer needs
• Influence and be involved in product initiatives at every stage from discovery and research through refinement and implementation
• Participate in or lead content design strategy efforts, including performing content audits
• Participate in design thinking workshops, research activities, and analysis
• Conduct copy validation such as A/B testing
• Collaborate with product design and research partners to test and validate copy approaches
• Integrate qualitative and quantitative research into copy recommendations
• Explore a range of options, discarding what doesn't work as well to discover what works best
• Use empathy, logic, and data to inform copy decisions
• Communicate copy needs to designers and developers
• Promote a consistent experience across platforms through best practices, and by adhering to the brand and UX Writing style guidelines
• Anchor work in design thinking, Key Design System, and research
• Contribute to complex cross-functional projects, and work with leadership to set goals
• Participate in design review sessions and provide relevant feedback
• Continual knowledge of competitor products and industry trends
• Advocate for design thinking and CX+EX and Key Design Studio principles across the organization

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.