Director, Customer Development, Renewals

It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one ofInc. magazine's Best Workplaces for 2021, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500 and 93 of the Fortune 100, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way.

We are looking for a Director of the Customer Development Organization for the Americas, reporting to the senior director of Sales for our Global Customer Development Organization in Tacoma, WA. In this hybrid role, you will lead a high-performing area of territory account managers to deliver outsized results. You will be a key member of this newly created high-growth segment and play an integral role in our success in commercial sales.This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration. This is a hybrid role, with Tuesday & Thursdays in the Tacoma office.

You are the ideal candidate if youarean energetic, dynamic, and proactive leader with a creative pipeline generation and sales qualification approach to the business.

What you'll do:

• Oversee an organization of high performing Customer Development representatives with responsibility for driving bookings performance and In Quarter Renewal Rate (IQRR)
• Lead your team to build and execute plans to renew and expand upon expiring Annual Contract Values (ACV) for all regions through value-based solution selling techniques
• Build a strong cross-functional operating cadence with teams around pipeline, forecasting, deal review, execution, deployment, and revenue realization
• Partner with cross-functional teams like Field Sales on strategy and execution to reduce/eliminate customer churn
• Provide weekly reporting on bookings achievement, IQRR projected attainment, and projected losses
• Meet with customers, partner and distributors, Field Sales management, and your team on regular basis to support business plans
• Facilitate alignment and effective communication within the Sales team and internal/external key partners/customers to promptly resolve any conflict

What you'll bring:

• 8+ years of proven leadership results, with proven experience managing a team responsible for recurring revenue
• Experience motivating teams to execute upon a given sales strategy
• Operational rigor and ability to hold the team accountable for operational excellence in Clari and Salesforce hygiene, forecasting, and tracking to KPI's
• A builder mentality and easily able to handle a fast-paced, hyper-growth culture while keeping a steady hand to drive the team's success
• Must live in the Seattle Metro area. This is a hybrid role, Tuesday & Thursdays in the Tacoma office
• Experience in the security/SaaS industries

What success looks like:

After six months, you will...

• Round out your team, develop and retain top talent, and provide career development and performance management
• Execute value-based solution selling techniques

After about a year, you will...

• Build an effective high-performing sales organization
• Develop people to meet both their career goals and the organization's goals
• Consistently achieve results
• Contribute to the on-going innovation to achieve the goals of the Customer Development Organization

We've got you covered:

Our holisticbenefits package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live ourvaluesevery day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We've created a culture that embracesdiversity, equity, and inclusionand rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check outwhat it's like to be a Bloxer. We think you'll be excited to join our team.