SUMMARY: Responsible to the Program Manager and Program Director for oversight of services to homeless and those at imminent risk of homelessness in Rock and Walworth Counties. Individual will coordinate the delivery of effective case management services and ensure program integrity. Individual will assist participants in developing self-sufficiency skills and achieving housing stability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Core Values
- Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
- Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
- Problem Solving: Identifies problems, secures relevant information, and implements solutions.
- Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
- Cultural Competency: Commitment to learning and integrating cultural differences into day-to-day practices. Ability to react and interact with those of a different background effectively in order to fulfill agency mission.
- Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
- Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization. Regular scheduled attendance is mandatory.
Case Management Responsibilities
- Meet face-to-face with participants at a frequency as required by program funder through home or office visits.
- Assess participants' strengths, needs, and goals and develop correlating Housing Stability Plans.
- Notify the homeless liaison at school of origin and school in district of family's situation once a release is obtained.
- Support and monitor participants in achieving action steps toward self-sufficiency goals identified in the Housing Stability Plan.
- Ensure participant awareness of behaviors that may put their housing and further program participation at-risk.
- Maintain confidential individualized files for each participant with all program-required forms/paperwork and up to date case notes.
- Coordinate participant program services with internal and external service providers.
- Complete required forms, paperwork and documentation associated with operation of program services.
- Perform data entry of required participant information into -HMIS and CAP60 in a timely manner.
- Work on leasing issues.
- Monitor program unit conditions for safety, cleanliness, and maintenance monthly during home visits.
Coordinator Responsibilities:
- Provide leadership to program staff including facilitation of individual/group meetings to review case status, service delivery plans, data, and reporting requirements.
- Provide support and assistance to other housing staff as needed.
- Ensure case management responsibilities are being effectively carried out.
- Ensure staff compliance with program service requirements.
- Oversee the participant transition process; entry and exits.
- Review and make recommendations to Program Manager regarding participant related issues involving disciplinary actions, termination, program policy exceptions and consumer complaints.
- Provision of guidance on team spending to meet budget and funder requirements.
- Work with Program Manager to identify areas of concern related to overall provision of effective case management services, services to specific participants and program service-related challenges or barriers.
- Participate in local and state program meetings/trainings as requested (WIBOS, HUD trainings, etc.)
- Assist with the development and implementation of program improvements.
- Establish linkages with community agencies and service providers collaborating with them to enhance program services. Provide presentations as requested.
- Provide support on funder applications, presentations and monitorings.
- Assist the Program Manager in completion of required reports.
- Ensure program delivery is supportive of the agency cultural competence and integration commitments including but not limited to disability, age, race, ethnicity, socioeconomic status, and sexual orientation.
Internal/External Partnerships
- Build and maintain working relationships with other service providers related to service delivery on behalf of Community Action programs.
- Coordinate participant program services with other internal and external service providers.
- Act as contact for school districts/early childhood education programs if issues, concerns, or changes to processes/law/procedures occur related to McKinney-Vento education services.
- Provide the school districts/early childhood education programs with contact information and connection to Coordinated Entry.
- Support document collection for funding proposals, funding source reporting and provide public speaking requests as needed.
- Develop and maintain positive working relationships with funding sources, community partners, participants, and peers.
- Consistently review strategy and objectives for ongoing program development to develop systems to improve program operations, coordination, and collaboration among staff.
- Attend staff, department, agency, and local community meetings as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Follow-up on all program service referrals/requests as assigned.
- Complete related work as assigned within the scope of responsibility and skills required for the job.
- Complete other duties as assigned.
The above statements reflect the general details necessary to describe the functions of this position and are not intended to be a detailed description of all the work/functions that may be required
SUPERVISION:
- Provide consultation for housing staff, volunteers, and interns within the housing programs.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- A bachelor's degree in social work or a related field or
- Four years case management experience working with low-income individuals/families and poverty issues, including housing instability, in a progressive leadership role.
- Appropriate equivalent combination of education and work experience may also be accepted
LANGUAGE SKILLS:
- Requires excellent listening, verbal, and written communication skills, with strong attention to detail and accuracy.
- Ability to establish rapport and relate sensitively to multiracial and multicultural individuals.
- Ability to effectively present information in one-on-one and small group situations to participants.
MATHEMATICAL SKILLS:
- Knowledge of basic math: add, subtract, multiply, divide, fractions, and percentages.
REASONING ABILITY:
- Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within department guidelines.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Current social work certification from State of Wisconsin preferred.
- Access to reliable, licensed, insured driver and transportation required.
- HQS certification preferred.
OTHER SKILLS AND ABILITIES:
- Must possess strong interpersonal, organizational, and independent work skills.
- Ability to work independently and collaboratively with diverse staff and participants and provide services in a structured, yet individualized, creative, and non-judgmental manner.
- Must possess experience with office equipment and procedures and basic budget and financial transaction procedures.
- Must have computer background and experience with Microsoft applications and internet.
- Ability to proficiently utilize Management Information Systems, data entry.
- Knowledge of local social service resources.
- Ability to maintain confidentiality of records/information and establish priorities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hearing and speaking to exchange information.
- Specific vision requirements of the job include close and distance vision.
- Sitting or standing for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard and other office equipment.
- Kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies, lifting and carrying of objects up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- The normal work environment is either an interior office environment or a participant's home.
The job description does not constitute an employment contract between Community Action and the employee and is subject to change by Community Action as the needs of the department and the requirements of the job change.
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Community Action, Inc.
$21/Hour
Apr 04, 2025 